Shipping policy

Shipping Policy

Last Updated: Thursday 6th March 2025

Please review our Shipping Policy below to understand how we handle shipping for your orders:

1. Order Processing & Handling

• Orders are processed once payment is received.
• Please allow up to 24 hours for processing before your order is dispatched.

2. Domestic (UK) Shipping

• Estimated delivery times are 3–5 working days from dispatch.
• All UK orders are shipped using reliable courier services.
• Tracking information will be provided once your order is dispatched.
• Shipping charges will be calculated at checkout.

3. International Shipping

• International shipping options are available; delivery times will vary based on destination.
• Estimated delivery times will be provided at checkout.
• Shipping charges will be calculated at checkout based on destination, order weight, and other applicable factors.
• Please note that customers are responsible for any applicable import duties, taxes, or customs charges incurred upon delivery.

4. Shipping Delays & Force Majeure

• Delivery times are estimates and not guarantees.
• In the event of unforeseen circumstances (such as severe weather or transport strikes), delays may occur.
• We will always endeavour to resolve any issues promptly, but TZ Studios Ltd is not responsible for delays caused by events beyond our control.

5. Order Issues & Contact

• If you experience any issues with your delivery (e.g. delayed or lost parcels), please contact us at help@playshroomo.com so we can investigate the matter.
• We appreciate your patience and will work to resolve any concerns as quickly as possible.